Research Output
A three dimensional approach to service quality management
 

  • Type:

    Conference Paper (unpublished)

  • Date:

    06 November 1996

  • Publication Status:

    Unpublished

  • Funders:

    University of Dundee

Citation

Lashley, C., Lockwood, A., & Taylor, S. (1996, November). A three dimensional approach to service quality management. Paper presented at EuroCHRIE/IAHMS, Leeuwarden, Netherlands

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