Research Output
A unifying view of goods and services supply chain management
  Ambiguities in the constructs that are the building blocks of research may have hindered advancement of service operations knowledge/research. To alleviate this situation, the authors identify similarities and differences between goods and services to inform a view of constructs (e.g. inventory, capacity, and Bullwhip effect) that are equivalent and are of relevance to both sectors. A unifying paradigm that allows transference of ideas across the two broad sectors is proposed and illustrated with case studies.

  • Date:

    28 September 2010

  • Publication Status:

    Published

  • Publisher

    Informa UK Limited

  • DOI:

    10.1080/02642069.2010.504821

  • ISSN:

    0264-2069

  • Library of Congress:

    HD28 Management. Industrial Management

  • Dewey Decimal Classification:

    658 General management

  • Funders:

    Historic Funder (pre-Worktribe)

Citation

Niranjan, T. T., & Weaver, M. (2011). A unifying view of goods and services supply chain management. Service Industries Journal, 31(14), 2391-2410. https://doi.org/10.1080/02642069.2010.504821

Authors

Keywords

service operations; constructs; inventory; capacity; immediately usable service

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