Research Output

'A Unique Working Environment: Health, Sickness and Absence Management in UK Call Centres'

  No abstract available.

  • Type:

    Book Chapter

  • Date:

    31 October 2006

  • Publication Status:

    Published

  • Library of Congress:

    HD28 Management. Industrial Management

  • Dewey Decimal Classification:

    658 General management

  • Funders:

    University of Stirling

Citation

Taylor, P., Baldry, C., Bain, P., & Ellis, V. (2006). 'A Unique Working Environment: Health, Sickness and Absence Management in UK Call Centres'. In H. Beynon, & T. Nichols (Eds.), Patterns of Work in the Post Fordist Era, 208-231. Cheltenham: Edward Elgar Publishing

Authors

Keywords

call centres, health and safety, sickness absence, absence management, trade unions, work, employment, management science

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