Citation
Taylor, P., Baldry, C., Bain, P., & Ellis, V. (2006). 'A Unique Working Environment: Health, Sickness and Absence Management in UK Call Centres'. In H. Beynon, & T. Nichols (Eds.), Patterns of Work in the Post Fordist Era, 208-231. Cheltenham: Edward Elgar Publishing
Authors
Keywords
call centres, health and safety, sickness absence, absence management, trade unions, work, employment, management science
Monthly Views: