Research Output
An activity theoretic approach to surfacing evaluation issues.
  We introduce activity theory and the role of contradictions as a basis for making visible the structure and dynamics of work systems. Then, by way of a case study set in a national counter-fraud agency, we demonstrate how activity theory supports an understanding of an information system in context. Finally, we show how an analysis of contradictions – which are a key element of a current formulation of activity theory and constitute opportunities for growth and development – can surface complex, interrelated issues for subsequent post-hoc evaluation.

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    01 January 2002

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Turner, P. & Turner, S. (2002). An activity theoretic approach to surfacing evaluation issues. Journal of applied systems studies : methodologies and applications for systems approaches. 3, 134-155. ISSN 1466-7738



Activity theory; Contradictions; Work structures; Work dynamics; Case study; Information systems;

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