Edinburgh Napier University

  Telecommuting or telework has seen slow adoption over the years with some large corporations rescinding their support for this practice. While studies have linked telecommuting to favorable organizational outcomes such as employee satisfaction, organizational performance, reduced turnover intentions, higher employee commitment, some other studies have shown debatable outcomes. This thesis aims to study the influence of telecommuting support on employee satisfaction and organizational citizenship behaviour in the IT industry in Singapore. Using sequential-mixed methods approach, this study collected data from 100 IT employees familiar with telecommuting using purposive sampling comprising online questionnaires as the first step, followed by in-depth interviews with five managers. The findings conclude that telecommuting support positively impacts employee satisfaction and organizational citizenship behaviour. Disadvantages of telecommuting often cited in literature are not found to be significant variables. The presence of elderly dependents is a predictor for increased organizational citizenship behaviour while employees working in large multinational companies larger than 250 employees are found to have decreased organizational citizenship behaviour. There are 10 factors identified to influence manager’s adoption of telecommuting practice for their work teams. The results from this thesis enable the proposal of a telecommuting adoption conceptual model where managers can lend guidance in the adoption of telecommuting for their organizations.