Article
31 October 2003
Published
Routledge
10.1080/02642060308565625
0264-2069
Mudie, P., Cottam, A. & Raeside, R. (2003). An exploratory study of consumption emotion in services. Service Industries Journal. 23, 84-106. doi:10.1080/02642060308565625. ISSN 0264-2069
LecturerBusiness School
p.mudie@napier.ac.uk
Director of ERIBusiness School
0131 455 4308
r.raeside@napier.ac.uk
Service consumption; Feelings generated; Satisfaction; Usage; Age; Gender; Statistical analysis; Consumption Emotion Scale; Evaluation;