Analysing communication in a complex service process: an application of social network analysis in the Scottish Prison Service
Citation
Hancock, P. G., & Raeside, R. (2010). Analysing communication in a complex service process: an application of social network analysis in the Scottish Prison Service. The journal of the Operational Research Society, 61(2), 265-274. https://doi.org/10.1057/jors.2008.145
Authors
Keywords
social network, prison, communication, service process
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