Research Output
Benchmarking the business and operations strategy link.
  This paper reports on the use of benchmarking to improve the links between business and operations strategies. The use of benchmarking as a tool to facilitate improvement in these crucial links is examined. The existing literature on process benchmarking is used to form a structured questionnaire to apply to six case studies of major maunfacturing companies. Four of these case studies are presented drawing upon the critical success factors identified both in the literature and on the case results. Recommendations for further work are outlined.

  • Date:

    01 January 1995

  • Publication Status:


  • Publisher

    Enschede : Department of Technology and Organisation, School of Management Studies, University of Twente

  • Library of Congress:

    HD28 Management. Industrial Management

  • Dewey Decimal Classification:

    658 General management


McGarrie, B., & MacKerron, G. (1994). Benchmarking the business and operations strategy link. In D. Draaijer, H. Boer, & K. Krabbendam (Eds.), International Conference - European Operations Management Association : Management and new production systems, 314-318



Business; management; benchmarking; self assessment; operations strategy;

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