Edinburgh Napier University

  Changing workplace demographics such as more women, duel earning households, an aging workforce, the rise of one parent families, and digitally savvy millennials mean that contemporary workplaces have become more diverse. Moreover, societal, attitudinal and lifestyle trends continue to evolve, with flexible working practices and work-life balance high on political, organisational and individual agendas. This mixed-methods research draws on a case study of a large building services company to explore the extent of application of flexible working practices within complex organisational contexts where deep rooted and historically embedded workplace cultures often prevail. The study highlights implications for future practice.