Research Output
Email overload: Exploring the moderating role of the perception of email as a ‘business critical’ tool
  The management of email remains a major challenge for organisations. In this article, we explore the extent of the perceptions of email as a business critical tool within an organisation and how the level of such perceptions may moderate the level of email overload experienced by individuals within the organisation. Data from a sample of 1100 employees of a multinational technology firm are analysed using multivariate techniques. The results suggest that without a clearly stated code of email practice within an organisation, there are likely to be large variations in what is perceived as ‘business-critical’ email and, as a result, a substantial amount of email generated within the organisation may not be ‘business-critical’, potentially increasing the level of ‘email-overload’ experienced by individuals within the organisation.

Research highlights
▶ We explore links between email overload and its efficacy as a business communication tool.
▶ Data is obtained from a sample of 1100 employees of a multinational technology firm.
▶ Findings highlight need for a clearly stated code of email practice within firms.

  • Type:

    Article

  • Date:

    17 January 2011

  • Publication Status:

    Published

  • DOI:

    10.1016/j.ijinfomgt.2010.12.008

  • ISSN:

    0268-4012

  • Funders:

    Historic Funder (pre-Worktribe)

Citation

Sumecki, D., Chipulu, M., & Ojiako, G. (2011). Email overload: Exploring the moderating role of the perception of email as a ‘business critical’ tool. International Journal of Information Management, 31(5), 407-414. https://doi.org/10.1016/j.ijinfomgt.2010.12.008

Authors

Keywords

Email, Overload, Information, Management

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