Research Output

Exploring sociotechnical interaction with Rob Kling: five “big” ideas

  Purpose – To provide a view of Rob Kling’s contribution to socio-technical studies of work.
Design/methodology/approach – The five “big ideas” discussed are signature themes in Kling’s own work in the informatics domain, and of his intellectual legacy.
Findings – This paper conveys something of Kling’s presence in social informatics (SI) thinking by focusing on a number of “big” ideas – “multiple points of view”, “social choices”, “the production lattice” (and its corollary, the problematization of the user), “socio-technical interaction networks”, and “institutional truth regimes”.
Research limitations/implications – A growing research community has demonstrated the power of SI techniques. It is essential that this body of work is sustained and developed, demonstrating how to undertake investigation and observation, that is not driven by instrumentalism but is informed by and leads to “technological realism”.
Practical implications – The SI corpus, exposing the dangers of naıve instrumentalism as an approach to information systems design and management, can guide practitioners on how to unpack the history of what is in view. This may be a specific technology, a social formation, or a sociotechnical circumstance. Practitioners may draw on the concepts presented, not as a prescriptive toolkit, but rather as a sensitizing frame to assist those who wish to re-vision the workplace.
Originality/value – Central to the successful utilisation of computers in work, we argue, is the continuing development of a portfolio of interpretive concepts (such as STINs, regimes of truth, production lattices) that can consolidate Rob Kling’s “big” ideas that are the core of this paper.

  • Type:

    Article

  • Date:

    31 March 2005

  • Publication Status:

    Published

  • Publisher

    Emerald

  • DOI:

    10.1108/09593840510584621

  • Cross Ref:

    10.1108/09593840510584621

  • ISSN:

    0959-3845

  • Library of Congress:

    QA75 Electronic computers. Computer science

Citation

Wood‐Harper, T., Horton, K., Davenport, E., & Wood-Harper, T. (2005). Exploring sociotechnical interaction with Rob Kling: five “big” ideas. Information Technology and People, 18(1), 50-67. https://doi.org/10.1108/09593840510584621

Authors

Keywords

Rob Kling; sociotechnology; multiple points of view; social choices; production lattice; interaction networks; institutional truth regimes;

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