Research Output
ISIR: Informed sensitised intelligent response-A PSS conceptual design framework using service characteristics
  This paper considers two dominant definitions of services in the service literature and then proposes a set of service characteristics which have been derived from Service Dominant Logic. These characteristics are then used to chart the differences and similarities between products and services and a case study shows how these characteristics could be applied to Product Service Systems conceptual design.

  • Date:

    31 December 2010

  • Publication Status:

    Published

  • Library of Congress:

    TA Engineering (General). Civil engineering (General)

  • Dewey Decimal Classification:

    620 Engineering and allied operations

  • Funders:

    Engineering and Physical Sciences Research Council

Citation

Hussain, R. S., Lockett, H., Kingston, J., Alcock, J., & Vasantha, G. (2010). ISIR: Informed sensitised intelligent response-A PSS conceptual design framework using service characteristics. In APMS 2010 International Conference: Competitive and Sustainable Manufacturing, Products and Services

Authors

Keywords

ISIR, PSS, conceptual design framework, informed sensitised intelligent response, sustainable manufacturing, products, services, Engineering design

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