Learning lessons from the analysis of patient complaints relating to staff attitudes, behaviour and communication, using the concept of emotional labour
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Hogg, R., Hanley, J., & Smith, P. (2018). Learning lessons from the analysis of patient complaints relating to staff attitudes, behaviour and communication, using the concept of emotional labour. Journal of Clinical Nursing, 27(5-6), e1004-e1012. https://doi.org/10.1111/jocn.14121
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Learning lessons from the analysis of patient complaints relating to staff attitudes, behaviour and communication, using the concept of emotional labour
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This is the pre-peer reviewed version of the following article: Hogg R, Hanley J, Smith P. Learning lessons from the analysis of patient complaints relating to staff attitudes, behaviour and communication, using the concept of emotional labour. J Clin Nurs. 2018;27:e1004–e1012. https://doi.org/10.1111/jocn.14121, which has been published in final form at https://doi.org/10.1111/jocn.14121. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving
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