Measuring Internet Retail Service Quality Using E-S-QUAL
Citation
Rafiq, M., Fulford, H., Lu, X., & Ellis-Chadwick, H. (2008). Measuring Internet Retail Service Quality Using E-S-QUAL. In Marketing Landscapes: A Pause for Thought: 37th EMAC Conference: Brighton 2008: 27-30 May 2008: University of Brighton, Brighton Business School, UK: Conference Proceedings
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