Article
28 February 1994
Published
10.1016/0277-9536(94)90247-x
027795369490247X
0277-9536
RA Public aspects of medicine
610 Medicine & health
University of Dundee
Williams, B. (1994). Patient satisfaction: A valid concept?. Social Science and Medicine, 38(4), 509-516. https://doi.org/10.1016/0277-9536%2894%2990247-x
ProfessorSchool of Health and Social Care
0131 455 3463
B.Williams@napier.ac.uk
patient satisfaction; quality of care; evaluation; consumerism