Edinburgh Napier University

  The choice of language health professionals use to discuss self-management of chronic disease is important and influences patients’ self-management. The words compliance, adherence and concordance are used to discuss patients’ agreement with prescribed treatment plans, but have different tone and meanings. Models of care linked to the words compliance and adherence are underpinned by interactions between patients and healthcare providers that merely reinforce instructions about treatments. The ‘patient-professional partnership’ is introduced as a model by Bodenheimer et al. (2002, p. 2469) whereby true partnership working should be an opportunity to pool the expertise of both parties to arrive at mutually agreed goals in concordance. The impact these words might have on partnership working is important in defining the patient–health professional relationship, and for the patients’ healthcare outcomes and the potential effect on healthcare utilisation.