Research Output
When Universal Access does not go to plan: Lessons to be learned
  While the theory of designing for Universal Access is increasingly understood, there remain persistent issues over realising products and systems that meet the goal of being accessible and usable by the broadest possible set of users. Clearly products or service that are designed without even considering the needs of the wider user base are implicitly going to struggle to be universally accessible. However, even products that have been designed knowing that they are to be used by broad user bases frequently still struggle to achieve the ambition of being universally accessible. This paper examines a number of such products that did not achieve, at least initially, the desired level of universal accessibility. Principal recommendations from each case study are presented to provide a guide to common issues to be avoided.

  • Date:

    05 June 2018

  • Publication Status:

    Published

  • Publisher

    Springer

  • DOI:

    10.1007/978-3-319-92049-8_6

  • Library of Congress:

    QA75 Electronic computers. Computer science

  • Dewey Decimal Classification:

    004 Data processing & computer science

  • Funders:

    Historic Funder (pre-Worktribe)

Citation

Keates, S. (2018). When Universal Access does not go to plan: Lessons to be learned. In M. Antona, & C. Stephanidis (Eds.), 12th International Conference on Universal Access in Human-Computer Interaction (UAHCI 2018), Proceedings, Part I, 75-90. https://doi.org/10.1007/978-3-319-92049-8_6

Authors

Keywords

Universal Access, robots, kiosks, digital television, HCI, input systems

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