Research Output
Where and When was Knowledge Managed?
  The chapter presents a case study of new technology in a rapid response social work unit that is part of an e-government program in a Scottish municipality.
The objective of the project was to improve the configuration and delivery of resources for housebound clients, and it was construed as a simple knowledge integration exercise by senior management. Taking a social informatics perspective, the authors interpret the case in terms of competing discourses or multiple versions of KM, and suggest that KM versioning is a characteristic, but underexplored, feature of complex projects that involve multiple actors with different knowledge trajectories.

  • Date:

    31 December 2007

  • Publication Status:


  • Publisher


  • DOI:


  • Library of Congress:

    QA75 Electronic computers. Computer science

  • Dewey Decimal Classification:

    006 Special Computer Methods


Davenport, E., & Horton, K. (2006). Where and When was Knowledge Managed?. In R. Day, & C. McInerney (Eds.), Rethinking Knowledge Management; Information Science and Knowledge Management, 171-185. Springer Verlag. doi:10.1007/3-540-71011-6_7



knowledge management; new technology; e-government; Scotland; housebound clients; knowledge integration;

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