Edinburgh Napier University

  The report reflects the outcome of a workshop with practitioners held on 27 February 2020. It is aimed at practitioners and policy makers, and gives some evidence of a number of issues around management of digital identities (including a few scenarios). It avoids making recommendations, though it might be the inspiration for some ideas of solutions. It covers:
(a) The service user, including issues and risk associated with helping them, in particular around avoidance behaviour.
(b) The helper / proxy, their role, the associated challenges and points of conflict, and the role of guidelines and training.
(c) The terms used, including identity, issues with the word ‘proxy’ and the role that trust plays.
(d) Some implications for systems design.
It is accompanied by a template of the worksheet used for scenario analysis in the workshop