You don't know what you've got till it's gone: Recontextualising the origins, development and impact of the call centre
Citation
Ellis, V., & Taylor, P. (2005, March). You don't know what you've got till it's gone: Recontextualising the origins, development and impact of the call centre. Paper presented at 21st International Labour Process Conference, Glasgow
Authors
Keywords
Call centres, privatisation, restrictive legislation, political economy,
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