The production of service in the digital city: a social informatics inquiry.
Conference Proceeding
Davenport, E., & Horton, K. (2006)
The production of service in the digital city: a social informatics inquiry. https://doi.org/10.1007/978-0-387-37876-3_19
The authors discuss eGovernment as a computerization movement, and present a case study of a small project that was part of a modernising government initiative in a UK municip...
Learning from patterns during information technology configuration.
Journal Article
Horton, K., & Dewar, R. G. (2005)
Learning from patterns during information technology configuration. Journal of Organizational and End User Computing, 17, 26-42. https://doi.org/10.4018/978-1-59140-926-7.ch012
This paper asks how people can be assisted in learning from practice, as a basis for informing future action, when configuring information technology (IT) in organizations. It...