Customer journey mapping
Report
Cruickshank, P. (2011)
Customer journey mapping
Public services need to adapt to the needs of their customers, the citizens. Often new e-services are technology-initiated, but Smart Cities start with the user. This document...
Co-design in Smart Cities
Report
Cruickshank, P., & Deakin, M. (2011)
Co-design in Smart Cities
This report brings together the different experiences and perspectives of Smart Cities partners who have used different forms of co-design. These are then linked to the findin...
Youth participation through distributed discussion.
Presentation / Conference
Pruulmann-Vengerfeldt, P., Taylor-Smith, E., & Kimpeler, S. (2011, September)
Youth participation through distributed discussion. Paper presented at 5th International Conference on Theory and Practice of Electronic Governance, Tallinn, Estonia
The paper describes an eParticipation project, piloted in four EU countries: Estonia, Germany, Ireland and the UK. HUWY, Hub Websites for Youth Participation, was an initiativ...
eParticipation to support the Information Society.
Presentation / Conference
Taylor-Smith, E. (2010, December)
eParticipation to support the Information Society. Paper presented at ePractice workshop on eParticipation, European Commission, Brussels
eParticipation lives in the Internet. The Internet technologies that help us to organise and share information are changing the way we live and work: we live in an Information...
HUWY D7.4 Results
Report
Kimpeler, S., Lehner, C., Lindner, R., Pruulmann-Vengerfeldt, P. & Taylor-Smith, E. (2010)
HUWY D7.4 Results. Edinburgh: European Community
HUWY (Hub Websites for Youth Participation) was an eParticipation Preparatory Action project, which piloted a distributed (networked) discussion. The pilot ran in Estonia, Ger...
HUWY D6.2. User engagement report
Report
Taylor-Smith, E., Pruulmann-Vengerfeldt, P. & Visnapuu, T. (2010)
HUWY D6.2. User engagement report
The User Engagement Report assesses HUWY project?s success in engaging its two main user groups: young people and policy-makers. 1. Did the HUWY project achieve its objectives...
HUWY D7.3. Sustainability and Scalability Plan.
Report
Taylor-Smith, E., Gibson, G., Kimpeler, S., O'Kane, F., McCusker, P., Rößler, A. & Visnapuu, T. (2010)
HUWY D7.3. Sustainability and Scalability Plan. Edinburgh: European Commission
The HUWY project is piloting a distributed discussion model for eParticipation in which young people?s discussions, on Internet policy issues, are networked together by “hub” ...
HUWY D6.1. engagement and impact criteria.
Report
Taylor-Smith, E., Pruulmann-Vengerfeldt, P., Visnapuu, T., Vister, B. & Kimpeler, S. (2010)
HUWY D6.1. engagement and impact criteria
This deliverable describes the methodology that will be used for the HUWY evaluation process in all 4 participating countries. It records the basis of the model, in terms of e...