Customer journey mapping
Report
Cruickshank, P. (2011)
Customer journey mapping
Public services need to adapt to the needs of their customers, the citizens. Often new e-services are technology-initiated, but Smart Cities start with the user. This document...
Enhancing the impact of LIS research projects
Report
Cruickshank, P., Hall, H., & Taylor-Smith, E. (2011)
Enhancing the impact of LIS research projects. Edinburgh: Research Information Network
This report covers extent to which funded research projects in the domain of library and information science (LIS) influence practice in the UK. It focuses particularly on ide...
Information literacy impact framework: Final project report
Report
Cruickshank, P., Ryan, B., & Milosheva, M. (2022)
Information literacy impact framework: Final project report
This report presents findings from a review of literature reporting on information literacy (IL) impact. It is intended to deliver considerations towards a framework for impac...
Your library: supporting mobile users in Edinburgh
Report
Cruickshank, P. (2011)
Your library: supporting mobile users in Edinburgh
The Library and Information Services department of the City of Edinburgh Council has been extending its service provision for citizens and engaging with the wider community. T...
Hyperlocal Government Engagement online
Report
Cruickshank, P., & Ryan, B. (2015)
Hyperlocal Government Engagement online. Edinburgh, Scotland: Communities and Culture Network
This report presents a seed research project funded by the CCN+, that investigated digital engagement by three neighbouring Scottish Community Councils (CCs) in a distinct are...
Mobile apps for bus users in Edinburgh
Report
Cruickshank, P. (2011)
Mobile apps for bus users in Edinburgh
Edinburgh and its surrounding area are well served by an efficient bus network. The City of Edinburgh Council (CEC) have worked with the locally owned bus company (Lothian Bus...
Information literacy for democratic engagement (IL-DEM)
Report
Hall, H., Cruickshank, P., & Ryan, B. (2017)
Information literacy for democratic engagement (IL-DEM). Scotland: Chartered Institute of Library and Information Professionals
Between October and December 2016 a team from the Centre for Social Informatics at Edinburgh Napier University investigated the information practices of community councillors ...
Community Councils online: a survey
Report
Ryan, B., & Cruickshank, P. (2012)
Community Councils online: a survey. Edinburgh, Scotland: Edinburgh Napier University
A survey of Scottish Community Councils found that only 22% have up-to-date online public presences. Only 4% of Community Councils have easily accessible online planning conte...
Co-design in Smart Cities
Report
Cruickshank, P., & Deakin, M. (2011)
Co-design in Smart Cities
This report brings together the different experiences and perspectives of Smart Cities partners who have used different forms of co-design. These are then linked to the findin...
Digital engagement workshops for Community Councils and Registered Tenant Organisations
Report
Ryan, B. & Cruickshank, P. (2016)
Digital engagement workshops for Community Councils and Registered Tenant Organisations. Scotland: Scottish Government
In October and November 2015 Edinburgh Napier University (Napier) hosted a series of workshops on digital engagement for Community Councillors and representatives of Registere...