A holistic framework to embed good company practice for customer retention
Journal Article
McCrory, B., Pilcher, N., & McMillan, J. (2017)
A holistic framework to embed good company practice for customer retention. The TQM magazine, 29(2), 257-275. https://doi.org/10.1108/TQM-11-2015-0139
Purpose: To detail a holistic practice based guiding framework for improving customer retention, which helps companies instil a customer service culture through encouraging th...
Conceptualising sustainable leadership
Journal Article
D’Annunzio-Green, N., Gerard, L., McMillan, J., & D'Annunzio-Green, N. (2017)
Conceptualising sustainable leadership. Industrial and Commercial Training, 49(3), 116-126. https://doi.org/10.1108/ict-12-2016-0079
Literature encompassing Sustainable Leadership and developing leaders sustainably are still in infancy (Lambert, 2011). Nevertheless indications identify leadership as a vital...
Public Administration: What is it, why teach it and does it matter?
Journal Article
Fenwick, J., & McMillan, J. (2014)
Public Administration: What is it, why teach it and does it matter?. Teaching Public Administration, 32(2), 194-204. https://doi.org/10.1177/0144739414522479
What is understood by ‘‘public administration’’ in the contemporary UK higher education
setting? Is it still being taught and, if so, why? These questions initially appear to ...
Management Development and Co-production: myths and realities
Journal Article
Fenwick, J., & McMillan, J. (2013)
Management Development and Co-production: myths and realities. Journal of Management Development, 32, 971-983. https://doi.org/10.1108/JMD-07-2012-0083
Purpose – The purpose of this paper is to address the relationship between public sector practitioners and academic providers in the design and delivery of management developm...