Information literacy impact framework: Final project report
Report
Cruickshank, P., Ryan, B., & Milosheva, M. (2022)
Information literacy impact framework: Final project report
This report presents findings from a review of literature reporting on information literacy (IL) impact. It is intended to deliver considerations towards a framework for impac...
Information literacy for democratic engagement (IL-DEM)
Report
Hall, H., Cruickshank, P., & Ryan, B. (2017)
Information literacy for democratic engagement (IL-DEM). Scotland: Chartered Institute of Library and Information Professionals
Between October and December 2016 a team from the Centre for Social Informatics at Edinburgh Napier University investigated the information practices of community councillors ...
Digital engagement workshop for community councils: Glasgow 2016 report.
Report
Ryan, B. & Cruickshank, P. (2016)
Digital engagement workshop for community councils: Glasgow 2016 report
This report covers a workshop on digital engagement for Community Councils supported by the School of Computing's public engagement fund. It was held in Glasgow on 22 March ...
Digital engagement workshops for Community Councils and Registered Tenant Organisations
Report
Ryan, B. & Cruickshank, P. (2016)
Digital engagement workshops for Community Councils and Registered Tenant Organisations. Scotland: Scottish Government
In October and November 2015 Edinburgh Napier University (Napier) hosted a series of workshops on digital engagement for Community Councillors and representatives of Registere...
digiCC workshop outcomes report
Report
Ryan, B. & Cruickshank, P. (2015)
digiCC workshop outcomes report. Edinburgh Napier University: Edinburgh Napier University
A workshop on digital engagement by Community Councils (CCs) was hosted by Edinburgh Napier University on 30 January 2015 to which members from 35 CCs came. Facilitated sessio...
Scottish Community Councils online: the 2014 survey
Report
Ryan, B., & Cruickshank, P. (2014)
Scottish Community Councils online: the 2014 survey. Scotland: Community Councils Network
This document reports the results of a survey, carried out in late spring 2014, of the public web presences of potentially over 1300 Scottish Community Councils (CCs). It foll...
Community Councils online: a survey
Report
Ryan, B., & Cruickshank, P. (2012)
Community Councils online: a survey. Edinburgh, Scotland: Edinburgh Napier University
A survey of Scottish Community Councils found that only 22% have up-to-date online public presences. Only 4% of Community Councils have easily accessible online planning conte...
Customer journey mapping
Report
Cruickshank, P. (2011)
Customer journey mapping
Public services need to adapt to the needs of their customers, the citizens. Often new e-services are technology-initiated, but Smart Cities start with the user. This document...
Your library: supporting mobile users in Edinburgh
Report
Cruickshank, P. (2011)
Your library: supporting mobile users in Edinburgh
The Library and Information Services department of the City of Edinburgh Council has been extending its service provision for citizens and engaging with the wider community. T...
Mobile apps for bus users in Edinburgh
Report
Cruickshank, P. (2011)
Mobile apps for bus users in Edinburgh
Edinburgh and its surrounding area are well served by an efficient bus network. The City of Edinburgh Council (CEC) have worked with the locally owned bus company (Lothian Bus...