Before you arrive

You've applied - that's great! Here's where you'll find all you need to know about what to expect living with us in student accommodation and other useful information that will be helpful before you arrive.

Your Student Accommodation

What are the flats like? 

Our flat developments are modern, purpose-built student accommodation, located in and around the city centre and within easy access to Edinburgh Napier University campuses.

Most flats have between four and eight people sharing (we also have four 9-bed flats) and include standard equipment such as smart TVs in all communal lounges, cooker, fridge/freezer, microwave, kettle, toaster, ironing board, iron, vacuum cleaner and other standard cleaning equipment. The bedrooms include a ¾ double bed, desk, study chair, wardrobe and bookshelves.

For more information on what the flats are like and what's included, visit the individual site pages for Bainfield, Orwell Terrace and Slateford Road.

Will I have internet access?

Yes. You can access free WiFi from all our flats and social areas. Our internet provider is Optify.

Are there laundry facilities?

All sites have central laundry rooms, which incur an additional charge for usage. Costs are approximately £3.10 per wash and £1.60 per dry, but prices are subject to change.

Our laundry contractor is Circuit Laundry. On their website, you can top up your credit and also view which washers and dryers are in use and which are free.

Where can I find information about things like reception hours, flat inspections and heating times?

Our student portal, myNapier, has full details of what to expect when you're living in Student Accommodation. Visit our During Your Tenancy pages for information on reception hours, flat inspections, maintenance, heating times, lock-outs and lost keys and more. You'll also be able to download a digital flat manual for your site, which offers an in-depth look at facilities and procedures and explains how to use the oven and hob, shower and other equipment.

Can I bring my car?

There are no parking facilities at any of our sites except for students who have a blue badge. Parking permits for our campuses are also very limited. For information on alternative ways to get around Edinburgh, including public transport and cycling, please visit the Transport and Travel pages of our student portal, myNapier.

Can I bring my bike?

Yes. All of our accommodation sites have communal bike stores. The University's sustainability office offers support and advice to students who cycle, including D-Locks, route maps, led cycles, reflective equipment and free bike maintenance workshops throughout the year. For more information on cycling to campus, please visit the Cycling pages of our student portal, myNapier.

What else should I bring with me?

Although this list is not exhaustive we suggest you bring the following: bedding, duvet (for a 4ft bed), blankets, sheets, pillows, pillow cases, crockery, cutlery, kitchen utensils e.g. tin opener, pots and pans, towels, crockery, cutlery and toilet paper. Download our full checklist to help plan!


The flats are managed by a dedicated team of accommodation staff including Accommodation Officers and Resident Assistants. Staff are trained to handle all aspects of tenancy management and provide support and guidance to students throughout the year.

Contact details of your Accommodation Officer and Resident Assistants will be displayed on the noticeboard of your flat and at all accommodation site receptions. You can also find contact details for our team here.


We have a 24-hour security service. They can be contacted by phone on 0131 455 6119.

CCTV is installed at all sites and security patrols are carried out regularly 24 hours a day. Security will often be found at the accommodation sites during the evenings and weekends. 

Key collection

How do I get my keys?

Key collection will take place at Craiglockhart Campus from 9am till 5pm on Friday 4 and Saturday 5 September 2020.

How do I get to my new flat?

You can drive to the accommodation and get dropped off. Whilst parking is limited we have arranged for our students to have access to a private car park at Fountain Park Leisure Complex during the two key collection days. We will also provide a free bus service running from Craiglockhart Campus to the accommodation sites.

Arriving at your site

You will not be able to move into your accommodation before your tenancy start date.

Once you have collected your key you’re free to move in to your new flat! If required, we provide a bus service to take you to your accommodation. If you are driving to the accommodation you can get dropped off at the accommodation depending on how busy the site is on arrival. Parking is limited, but we have arranged for our students to have access to a private car park at Fountain Park Leisure Complex from 9am to 7pm during the two key collection dates. 

Your flat will be ready for your arrival and staff will be on-site to assist you if you have any queries or concerns. Please don't be afraid to ask questions - our contact numbers are on the noticeboard in your kitchen and we’re here to help.

Make an effort to meet your neighbours - everyone is in the same position as you! It's perfectly normal to feel apprehensive in the first few days in a new home but give it time, you’ll settle in soon.

Please note: students allocated to The Student Housing Company will have separate arrival information, which will be sent to you direct from TSHC.


Can I move in early?

In order to ensure that your new home meets a high standard, our staff will be busy preparing and cleaning every room up until the day before you arrive. This, unfortunately, means that you will be unable to move in prior to the official move-in date.

Can I transfer from one flat to another?

If we have availability and you would like to move from one accommodation site to another there will be a £30 admin charge. This service will not be offered until October 2020.  All transfer requests should be made in writing to your Accommodation Officer. 

Can I move to private accommodation before the end of my tenancy agreement?

No, you will not be released from your tenancy agreement early in order to look for accommodation within the private sector unless you find a suitable replacement student, approved by your Accommodation Officer, to take over your tenancy.

Withdrawing an application

What happens if I decided to cancel my student accommodation?

You must confirm cancellation of accommodation in writing to the student accommodation department direct.  Please note £150 is non-refundable if you cancel before key collection and £350 if cancellations are on/after key collection. 

What happens if I decided to terminate my tenancy after signing?

Please refer to Section 25 in your Tenancy Agreement:

"I, the Tenant understand that I will only be released from the contract created by this Tenancy Agreement in the following circumstances:

• Withdrawal or discharge from Edinburgh Napier University or Edinburgh International College.

• Serious medical conditions which prevent my living in the Premises, I understand a medical certificate is required and approval of release is given entirely at the discretion of the Landlord’s Head of Student Accommodation – I understand I am obliged to disclose any pre-existing medication condition which may affect my ability to reside in the Premises in my application with accommodation in the Premises.

• Where a suitable alternative Tenant is found to take over the contract.

The Landlord will not release the Tenant from their contract for any other reason including (placements).

Contents Insurance

Endsleigh. Prepare. Protect. Live.Contents insurance. Built for students.

Some insurance for contents inside your room has already been arranged with Endsleigh, the No.1 student insurance provider.

Please follow the steps below to ensure you fully understand this cover and how to claim. You can also build your own policy to give you more flexibility and protect the things that matter to you.

Enter your policy number HH1136 at to check your policy details. 

You'll be able to:

✔ Check what is covered

✔ Review key exclusions and limitations

✔ Check your policy excess

✔ Learn how to make a claim

✔ Extend and personalise your cover

Valuable items such as laptops, phones and other gadgets may not be protected in all instances under this policy, that's why it's important to check your cover and make sure it is sufficient for your needs.

To keep your gadgets protected take a look at our great value student insurance today.

Review your cover >>