Dr Miriam Firth is a Senior Lecturer and Director of Teaching & Learning at the University of Manchester, UK.
She has taught, worked in, and consulted for the Hospitality Industry for 15+ years.
Her research focus is education for Hospitality, Tourism and Events Management students in Higher Education.
Within this research focus, her primary aim is to improve the employability for these students in tandem with enhancing industry staffing standards.
Keynote Title
Preparing students for the demands in service encounters: how an academic change of perspective could lead to improved graduate life for Hospitality Management students
Abstract
Graduate insights into the demands made on staff in service encounters will be presented to the conference. These will illuminate the staff perspective on the ‘Human Touch’ in Hospitality. Through this perspective the skills and knowledge requiring development in HE Hospitality Management will also be presented. This perspective will enable conference participants the opportunity to reflect on current gaps in their Hospitality Education provision and consider how to best support students into successful and gratifying graduate employment.
References supporting the presentation:
Firth, M., 2020. Service Encounters in Tourism, Events and Hospitality. Channel View Publications.
Firth, M. (2020). Employability and Skills Handbook for Tourism, Hospitality and Events Students (1st ed.). Routledge.