Impacts of decarbonization on the automotive after sales sector: A review of evidence
Journal Article
Eslava-Bautista, J., Cottrill, C. D., & Beecroft, M. (2021)
Impacts of decarbonization on the automotive after sales sector: A review of evidence. Proceedings of the Institution of Mechanical Engineers, Part D: Journal of Automobile Engineering, 235(6), 1516-1526. https://doi.org/10.1177/0954407020974793
Automotive after sales, which include provision of spare parts, customer service, and accessories sales, is one of the most profitable parts of the automotive industry and pro...