Citation
Eslava-Bautista, J., Cottrill, C. D., & Beecroft, M. (2021). Impacts of decarbonization on the automotive after sales sector: A review of evidence. Proceedings of the Institution of Mechanical Engineers, Part D: Journal of Automobile Engineering, 235(6), 1516-1526. https://doi.org/10.1177/0954407020974793
Authors
Keywords
Automotive aftersales; Electric vehicles; Decarbonisation; Customer service
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