Research Output

Performance Management of suppliers of outsourcing projects in the Financial Services Industry.

  This study investigates the characteristics of an effective performance management framework for outsourcing projects in a UK-based financial services organisation and how this can contribute to the sustainable success of its outsourcing project arrangements. The analysis draws on outsourcing and performance management theory, and uses both primary and secondary data. A Balanced Scorecard is suggested as a measurement tool and a service credit system and a continuous improvement schedule used to enhance supplier performance.

  • Type:

    Conference Paper (unpublished)

  • Date:

    01 July 2012

  • Publication Status:

    Unpublished

  • Library of Congress:

    HD28 Management. Industrial Management

Citation

MacKerron, G., Kumar, M., & Benedikt, A. (2012, July). Performance Management of suppliers of outsourcing projects in the Financial Services Industry. Paper presented at 4th World P&OM Conference and 19th International EurOMA Conference, Amsterdam, Netherlands

Authors

Keywords

Performance management; outsourcing projects; Financial Services Industry;

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