Investigating the effects of service recovery strategies on consumer forgiveness and post-trust in the food delivery sector
Journal Article
Gannon, M., Taheri, B., Thompson, J., Rahimi, R., & Okumus, B. (2022)
Investigating the effects of service recovery strategies on consumer forgiveness and post-trust in the food delivery sector. International Journal of Hospitality Management, 107, Article 103341. https://doi.org/10.1016/j.ijhm.2022.103341
Underpinned by coping theory, this study investigates the extent to which service recovery strategies (e.g., firm-level apologies; compensation; feedback loops) stimulate cust...
Parasocial Relationships in CGI Influencer Marketing
Conference Proceeding
Thompson, J. (2022)
Parasocial Relationships in CGI Influencer Marketing. In 2022 Academy of Marketing Conference
Computer Generated Image (CGI) influencers have received no academic attention to-date. These influencers are developed by third parties such as Brud.fyi who generate the imag...
The role of Twitch betting on gambling behaviours amongst esport spectators
Conference Proceeding
Thompson, J. (2022)
The role of Twitch betting on gambling behaviours amongst esport spectators. In Proceedings of the European Marketing Academy (EMAC) 2022
Online gamers can gamble non-monetary virtual points and tokens in exchange for rewards with monetary value. This paper sets out to test the antecedent factors influencing the...
A Guide To Abductive Thematic Analysis
Journal Article
Thompson, J. (2022)
A Guide To Abductive Thematic Analysis. Qualitative Report, 27(5), 1410-1421. https://doi.org/10.46743/2160-3715/2022.5340
Thematic analysis is an increasingly popular method for analysing qualitative data within the social sciences. Current guides for conducting thematic analysis promote the meth...
Developing esport tourism through fandom experience at in-person events
Journal Article
Thompson, J., Taheri, B., & Scheuring, F. (2022)
Developing esport tourism through fandom experience at in-person events. Tourism Management, 91, https://doi.org/10.1016/j.tourman.2022.104531
Tourism research has yet to consider the growing esport sector. Through a mixed-method research design, we employ the theoretical lens of fandom to examine what online and exp...
Volunteer tourism fields: spaces of altruism and unsustainability
Journal Article
Thompson, J. (2022)
Volunteer tourism fields: spaces of altruism and unsustainability. Current Issues in Tourism, 25(5), 779-791. https://doi.org/10.1080/13683500.2021.1887824
Drawing upon research from six volunteer projects in Cambodia, this paper explores the volunteer host community as a ‘space’ that has its own rules and normalized ways of beha...
Generating Socially Responsible Events at Ski Resorts
Journal Article
Taheri, B., & Thompson, J. (2020)
Generating Socially Responsible Events at Ski Resorts. International Journal of Hospitality Management, 91, https://doi.org/10.1016/j.ijhm.2020.102695
This study examines how ski resorts can manage events that are sustainable, while also balancing the needs of consumers and local workers. Using a mixed-method approach, quant...
Capital deployment and exchange in volunteer tourism
Journal Article
Thompson, J., & Taheri, B. (2020)
Capital deployment and exchange in volunteer tourism. Annals of Tourism Research, 81, https://doi.org/10.1016/j.annals.2019.102848
This paper draws upon Bourdieusian literature to examine how capitals are exchanged between stakeholders in volunteer tourism settings. Through exploratory interviews at schoo...
Self-expression and play: can religious tourism be hedonistic?
Journal Article
Lochrie, S., Baxter, I. W. F., Collinson, E., Curran, R., Gannon, M. J., Taheri, B., …Yalinay, O. (2019)
Self-expression and play: can religious tourism be hedonistic?. Tourism Recreation Research, 44(1), 2-16. https://doi.org/10.1080/02508281.2018.1545825
Using data collected from 538 Iranian tourists undertaking the religious pilgrimage of Umrah (i.e., voluntary travel to the holy city of Mecca at any time throughout the year)...
Servicescape and shopping value: the role of negotiation intention, social orientation, and recreational identity at the Istanbul Grand Bazaar, Turkey
Journal Article
Yalinay, O., Baxter, I. W. F., Collinson, E., Curran, R., Gannon, M. J., Lochrie, S., …Thompson, J. (2018)
Servicescape and shopping value: the role of negotiation intention, social orientation, and recreational identity at the Istanbul Grand Bazaar, Turkey. Journal of Travel and Tourism Marketing, 35(9), 1132-1144. https://doi.org/10.1080/10548408.2018.1475277
This paper examines the influence of negotiation intention, recreational shopper identity, and social shopping orientation on both servicescape and visitors’ overall shopping ...